Help

FAQs (any role)

• Contact mashme.io Support Team
• Contact mashme.io Support from a mobile device
• mashme Responsive Web Design
• I have not received my credentials
• Tips: enter/leave mashme, credentials, Magic Link, M206 error

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FAQs (browser and OS related)

• Open a Chrome Incognito Window
• Clear Chrome browsing data
• How to perform a hard refresh of your browser
• Save Google Chrome Browser's Console File
• Safari 15 and mashme.io

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Requirements & General Settings

• What is mashme.io?
• Characteristics
• How do I sign up into mashme.io?
• How do I download the application?
• What ports does mashme.io need open?

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Error Messages

• Participant gets M102 error when trying to login into a session
• Participant gets M206 error when trying to login into a session
• Participant gets M300 error when trying to login to a session
• Participant gets M500 error when trying to login into a session
• CANVAS - Participant gets M206 error when trying to access

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Splits

• Splits - How do they work? (Presenter)
• Splits - How do they work? (Participant)
• Splits - Help participants access them (Presenter)
• Splits - Troubles with accessing them (Participant)
• Splits (Presenter - Help 1) - Participant enters the Main Room when Split Rooms are already going on

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Mentimeter embedded App

• Mentimeter Integration - Best Practices
• Mentimeter - Limitations
• Mentimeter - Advantages
• Mentimeter Polls vs Mashme Polls

Help Portal

• How can a customer view their tickets
• How can a customer view restricted articles
• Status Page

MashMeTV

• MashMeTV: how to recover a missing recording file
• MashMeTV: interviewer's video remains visible
• MashMeTV: unable to stop a recording
• MashMeTV: unable to create/load a recording
• MashMeTV: unable to upload recording to upick

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Troubleshooting for Participants

• Best Practices ahead of a session (PARTICIPANT)
• Classroom Streaming video feed (Participant)
• Taking exams with mashme·io (Participant)
• Participant has a delay or loss in their audio
• Page is not loaded correctly or the audio and/or video has failed

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Troubleshooting for Presenters

• Best Practices ahead of a session (PRESENTER)
• Classroom Streaming video feed (Presenter)
• Proctoring exams with mashme·io (Presenter)
• Class Launcher reports wrong code
• The room is not launched on the videowall

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Troubleshooting for Remote Presenters

• Screen Sharing not working on MacOS computer
• What is the best way to share a YouTube video?
• Collaborating using Sharepoint and Mashme

Troubleshooting for Assistants

• Assistant is not seen/heard in the Room
• Browser Troubleshooting Guide

Troubleshooting for Administrators

• When are Email Notifications sent to participants?
• HowTo disable Windows Hello notifications
• Characters allowed in user emails
• Special characters not supported in Email addresses
• Email address not accepted by the accounts portal

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